1. How long do orders take to be delivered?
For standard items, we have excellent stocks and orders placed before 2 pm will be dispatched for next working day delivery within mainland UK. Custom orders depend on the specific products and customer requirements, lead time is usually 3-4 weeks for these.
2. Can I specify a different delivery date?
We can delay delivery of orders by up to two months – enter your preferred delivery date in the ‘special instructions’ box in your shopping cart and our sales team will confirm with you.
3. What are your charges for delivery to other countries?
All our shipping charges can be seen at https://aktivdesk.com/pages/shipping-policy and will auto-populate when the delivery country / postcode is entered in checkout. These charges are subsidized and normally below our costs.
4. If I pay for installation, how long do I have to wait?
We usually quote up to 10 working days for installation, email any specific requirements through to firstname.lastname@example.org and our installs team will do our best to accommodate these. Installations are dynamic and depend on workload, we’re unable to quote dates prior to order.
5. Do you have any special offers/ how can I claim them?
Yes, we have special offers to help tempt you to own an Aktiv desk, details of how to claim these can be found at https://aktivdesk.com/collections/monthly-offers
6. Do you discount for quantity?
Yes, if you have an office fit-out project, we’d be happy to help with a very competitive quote.
7. Do you offer a discount to NHS workers?
We’re extremely thankful for our health worker’s amazing dedication and hard work in challenging times and are happy to support with a discount, please email a picture of your ID tag to email@example.com and we’ll advise your discount and how to can claim it.
8. Can I spread payment over several months?
Yes, we’ve teamed up with Klarna who offer spreading payments over three months at no extra cost to you, just select the Klarna option at checkout. Their quick credit assessment doesn’t leave a credit footprint on you, it’s a quick and simple, no-interest means of spreading the capital payment.
9. Can I see any of your desks in person?
We don’t have a showroom, however, if your enquiry is for multiple units, we will be happy to visit your premises with a working sample to demonstrate just how good an Aktiv Desk really is. Free samples of the desktop finishes can be ordered at https://aktivdesk.com/ products/free-standing-desk-desktop-samples
10. Where can I find the dimensions of each desk?
The dimensions of each desk can be found to the right of the product picture on the desk product pages, at the top of the box titled ‘Choose your essentials’.
11. What are the details of the cable ports – size and location?
We cut the cable ports to your specifications, you can view the all the cable port details at https://aktivdesk.com/products/cable-ports-1
12. What are the desktops made of?
The desktops are 25 mm thick commercial grade melamine faced chipboard (MFC), manufactured in UK from FSC sustainable sourced wood and have a scratch-resistant anti-microbial melamine covering with various finish options: https://aktivdesk.com/ products/free-standing-desk-desktop-samples. We manufacture the desktops in the UK using our own CNC machines, so we can pre-drill starter-holes in the fixing pattern of the frame to make assembly easy and give a rock-solid fixing between the frame and desktop, helping to minimize any tendency to wobble.
13. Can you make custom sized desks?
Yes, the huge advantage of manufacturing in the UK means that we have the flexibility to make almost any size desktop to fit our frames, call us on 0330 133 4421 to discuss or ping an email through to us at firstname.lastname@example.org with dimensions of what you want and we’ll help to make it happen for you.
14. How stable are the desks at height?
Both desks are among the most stable sit-stand desks available in the market today, with Aktiv 2 being the most stable of the two desks, and whilst they can be made to move a fraction at full height if you push to wobble it, this is not noticeable during normal use. We recommend the use of a sturdy monitor arm to help eliminate any unnecessary wobble at your monitor. It’s worth bearing in mind that cheaper imported standing desks often have massive stability problems due to poor design and cheap materials.
15. What tools do I need to build my desk?
We provide an Allen key for all the frame bolts, and you will also need an electric screwdriver with a No.2 Posidrive bit for the frame to desktop screws.
16. Help – my desk will not raise up, what do I do?
It means the desk safety cut-out has operated for some reason and just needs a reset. First ensure nothing is under the desk that would prevent the desk reaching the lowest possible point and press the “down” button until this is reached. Then press the down button again for at least 10 seconds, until you hear an audible “click”. The reset is now complete, and the desk will function normally.