Shipping Policy & Rates
Delivery will be made in line with our Terms and Conditions and is FREE OF CHARGE to mainland UK, excluding the highlands. All orders received before 2pm will be shipped the same day with our partner carrier on their 24 hour service for delivery the next working day. For avoidance of doubt, Saturday and Sunday are not counted as working days.
Please Note: Our warehouse is open Monday - Friday, (excluding any bank holidays) so all orders placed after 2pm on Friday will be shipped on Monday for delivery Tuesday.
Important: Due to external pressures our carrier partners are not guaranteeing a 24 hour delivery service (UK only). We are experiencing an excellent success rate, however the reality is that deliveries could be delayed. We are also experiencing a number of partial deliveries, as the desktops rely on manual handling which is impacted by staffing levels at the depots. If you receive a partial delivery there will be a 90%+ chance that the missing part will be delivered the next day, however if you have any concerns over your delivery please do reach out to us and we'll do what we can to help.
Important: Your order may be delivered on a pallet due to weight, size or configuration. We do this in order to minimise damage with certain products. Please be aware that all deliveries are to 'Kerbside Only' which is standard industry practice, the carriers will leave your pallet or parcels at your door, they will not take them inside for you. This is due to insurance being void if the driver does this. A pallet will consist of a number of parcels wrapped in black plastic; tear open the plastic to move your parcels from the pallet into your premises. The pallet will be your responsibility to dispose of responsibly.
Our expert packers in the warehouse usually place a ‘seconds’ or damaged desktop on the base of the pallet to act as extra protection against knocks, so please be aware there may be an unwrapped desktop with one corner broken off sitting on the base of the pallet, please do not refuse delivery as your desktop will not be exposed but safely wrapped up in cardboard with edge protectors placed inside.
Highlands, UK Islands, Eurozone and the rest of the world:
The following shipping rates apply. This service is provided either at or below our actual cost, are subsidised and are carried out via TNT.
The services below include priority handling and enhanced liability as standard in order to mitigate possible customs delays and the resulting chance of damage. Any part delivered damaged will be rapidly replaced, however it will be the responsibility of the customer to dispose of the damaged component.
Before 10am Delivery (UK only) - £30 (+VAT)
Before 12 noon Delivery (UK only) - £20 (+VAT)
Saturday Delivery (UK Only) - £49 (+VAT)
Scottish Highlands 2-3 day service - £49 (+VAT)
Scottish Islands 2-3 day service - £99 (+VAT)
Northern Ireland - 2-3 day service - £99 (+VAT)
Isle of Man 2-3 day service - £99 (+VAT)
(Please note that 'Isle of Man' will have to be selected as the country destination rather than 'United Kingdom' for the postcode to be recognised)
The same day shipping deadline for all export orders is 1200 hours.
All orders taken for delivery outside of the United Kingdom will be subject to zero rated VAT, as the locally prevailing VAT rate will apply and will have to be paid for by the customer to their local tax collector on or before delivery. As our desks are completed by using our UK manufacturing there is no duty to pay for European customers.
When exporting goods to Europe from the UK, with the terms of DAP (recipient to pay Duties & Taxes on delivery), we are unable to advise on any charges as the charges are applied by local authorities and therefore they would have to advise on the charges that are applied at local level. Furthermore, if charges have been paid on Exports by the receiver and are then disputed at a later date, we cannot advise on this as charges have already been paid and any disputes would need to be raised with local authorities to confirm the local charges and breakdown.
All orders shipped to Europe (including Ireland) will have a standard UK plug.
Eurozone (including Ireland) 2-3 day service. - £69
Baltic States (excluding Sweden) - 4-5 day service - £89
Sweden - 3-4 day service - £59
Switzerland - 2-3 day service - £89
Israel - 7 day service - £237
USA - 1-2 weeks service - £498
For orders weighing over 65Kg please contact us for a price on 0330 133 4421 or email us at firstname.lastname@example.org as there may be additional charges due.
Please note: We have encountered some delays at the receiving customs, awaiting clearance, both our carrier partners and ourselves have no control over local customs and are unable to influence them in order to speed up the clearance process. Goods delayed in customs will not be deemed to be failure to deliver and not subject to order cancellation/recall.